Privacy Policy

This page explains how personal data relates to your use of the Teraju Foundation website, including when you contact us, use an account or support a donation programme.

Information you provide

When completing a contact form, you may be asked for your name, email address and message. Donation services may request your name, email, telephone number, donation amount, payment method and transaction details. If you use an account, account information and service history are also involved. Provide only the information needed, and avoid sending identity documents or sensitive information through general messages.

How information is used

Information you submit is used to respond to messages, follow up requests, manage accounts, and record and check donations according to the service you use. Technical information, such as your IP address, browser type and access logs, may be processed by the server or security services to operate the website and address misuse.

Cookies and external services

The website may use cookies to maintain login sessions, baskets and checkout processes. You can manage cookies in your browser; restricting them may prevent certain features from working properly.

The contact and mapping pages include services such as Google Maps, Google reCAPTCHA and OpenStreetMap basemaps. When these load, your browser connects to their providers, which may receive technical information under their respective policies. WhatsApp links take you to WhatsApp.

If TriPay payments are available and you select them, information required to process and reconcile the transaction is passed to the payment provider. Messages and notifications may also involve email providers. Use of these services is subject to the relevant provider’s terms.

Storage and security

Storage needs vary by data type: conversations, accounts and transaction records serve different purposes. You can ask about retention periods, access or deletion of particular data through the website’s contact channels. Deletion requests will take account of record-keeping requirements and applicable obligations.

No internet service is entirely risk-free. Keep your password confidential and never share one-time passwords (OTP) with others. If you suspect misuse of your data through this website, contact us promptly.

Your choices and rights

You may contact us to request an explanation of personal-data processing, access or a copy of your data, correction of inaccurate information, or an end to processing or deletion as permitted by applicable rules. Where processing relies on consent, you may withdraw it. Identity verification may be required to prevent disclosure to unauthorised people.

Contact us

For privacy questions or requests, use the contact page or the telephone number in the footer. Explain your request briefly without sending unnecessary sensitive information.